How to Respond to Negative Reviews From Employees

Learning how to utilise Glassdoor in the context of knowing how to respond to negative reviews is a must for every company because it tin severely impact reputation. Specifically, Glassdoor data revealed 7 out of 10 people changed their opinion about a brand after a company replied to a review, and 75% of job seekers will utilize to a company if it actively manages its brand online.

When done correctly, Glassdoor employer responses solve the main upshot of the review and do information technology in a manner that saves or even elevates the visitor's overall reputation. Responding to negative employee reviews also puts yous in a ameliorate light. Specifically, 62% of Glassdoor users have a ameliorate perception of the company when the employer responds to reviews.

On Glassdoor: How to Reply to Negative Reviews

1. Respond on time and with the right tone.
2. Say, "give thanks y'all."
3. Address the reviewer'south issue, provide solutions, and take the chat offline (if necessary).

Answer on Time and with the Right Tone

An of import part of knowing how to responding to negative reviews on Glassdoor is having a calm, nerveless, and professional person tone. The words you lot use in the response need to convey that yous genuinely care about and respect the reviewer's feedback.

Not everyone can write in a professional person tone on Glassdoor, which is why you could assign the role of reviews responses to a select few in your H.R. or social teams. With employer make monitoring from ReviewTrackers, which allows for an unlimited number of users, y'all can easily coordinate every review action by speedily assigning responses to specific people on your squad when a negative review comes up.

One time you have the right response tone, work on submitting an on-fourth dimension response. Taking besides long to address a reviewer's feedback and concerns, especially if they are currently an employee, can evidence that yous don't care nearly their thoughts.

For a perfect case of how to respond professionally and on time, take a look at the response beneath from DialogTech's vice president of H.R.

Even though the negative review didn't provide many details, DialogTech's vice president of H.R. wrote a response that was professional person and directly to the point. They apologized for the onetime employee'south experience and stated their want to know more than about their issues. The response was as well submitted but a week after the review appeared.

Information technology's worth noting, all the same, that you shouldn't always look a whole week to submit a review response. ReviewTrackers' daily alerts for employer brand monitoring allow yous know when a new review arrives on the company'due south Glassdoor profile so that yous tin can reply to your Glassdoor reviews in days or even hours.

Say, "Thank Y'all"

Every review response should include the words, "thanks." Despite the negative sentiment in some employee reviews, use the response to thank them for taking time out of their day to write out their thoughts. Hither'south a perfect instance from Torso Club's H.R. squad.

Before addressing the reviewer's bug and providing updates on the visitor plans to improve the workplace, the responder fabricated sure to write a quick sentence to thank the former employee for their feedback. Writing out a single "thank you" sentence doesn't have much endeavour, and information technology tells both the reviewer and future employees that you genuinely care about all forms of feedback.

In some cases, these negative reviews will reveal insights into hidden issues and pain points in the company cheers to customer experience analytics technology. Thank employees for bringing these bug to your attention and so that they are appropriately addressed.

Accost Issues, Provide Solutions, and Have the Conversation Offline (If Necessary)

After apologizing in a professional tone, information technology'south time to get to the meat of your response. Don't be afraid to address the issues mentioned because it shows that you are actively reading employee reviews. Furthermore, information technology puts yous in a humbling position by showing that the company isn't perfect but is continuously trying to improve based on employee feedback.

Take a look at the response below from a member of the Guaranteed Rate Client Success team.

The professional person response not only thanked the employee for the review but addressed their upshot with the new pay structure. In improver, the response also assist humanize the company because the writer apologized for the fact that the changes negatively afflicted the employee.

However, the response as well went one step further. By encouraging the employee to talk over their thoughts with their manager or the H.R. department, the writer provides possible solutions for the employee. Also, it ensures that further actions past the reviewer are taken offline, which helps both employer and employee resolve the issue privately rather than discussing sensitive topics on a public forum like Glassdoor.

The Bear upon of Responding to Negative Reviews on Glassdoor

Learning how to reply to employee feedback on Glassdoor is crucial in acquiring and retaining employees. Genuine employee feedback is the blazon of social proof that job seekers need when finding a new identify to piece of work.

By responding to employee reviews in the right mode, you tell prospects that you value your employees and continuously utilize their feedback to observe ways to improve the work environment and culture.

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Source: https://www.reviewtrackers.com/blog/responding-negative-reviews-glassdoor/

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